BPO /KPO SERVICES
BPO Services
GICSOL has the expertise and manpower to provide end-to-end call center solutions like Inbound, Outbound, Chat, E-mail, and Multi-Channel Digital support across all social media networks. The company also specializes in rendering comprehensive and niche support services for e-commerce via chat, email, and contact centers providing both online and offline support, tracking status, returns, and refunds, grievance redressals, logistics, etc.
The contact center offerings are unique in their value additions and tower over the rest in the customized IVR solutions that are designed and built based on the in-depth understanding of the client industry, operations, needs, and requirements. The IVR is superior in functionality and intuitive to differentiate between support and sales and route the calls accordingly for faster turnaround times, and for high quality and satisfying caller experience.
GICSOL has been rendering exceptional e-commerce call centre solutions and is today a name to reckon with in the industry as a “Reliable and Value Added Service Provider”. It has the capability of taking over the entire operations beginning at General Enquiry, shopping assistance through to returns, logistics and delivery. In addition to Inbound, Outbound calls are also placed to customers for status updates, information gathering, etc.
KPO Services
With the customers demand for quality on an upward swing and with shorter time to market cycles, the need for value creation and high-end business expertise is more pronounced than before necessitating the need for dedicated KPO services. As part of its KPO, GICSOL offers core information-related business services like conducting research, information gathering, business and market research for industries like Pharmaceuticals, Biotechnology, Finance, Clinical Research, R & D, etc
GICSOL is composed of professionals with high analytical and technical skills and capable of handling all client requirements with competency, dexterity, and aplomb. Domain-specific training is provided where needed to establish familiarity and impart in-depth knowledge. Excellent quality services with complete data analytics and business intelligence are offered by the company at very competitive prices.
GICSOL portfolio of KPO services also includes Pharmacovigilance offered to Pharma companies are required to conduct tests before a particular molecule or drug is released into the market in order to establish its efficacy. GICSOL team of pharma professionals interacts with patients to collect and document information about the dosages and impact of the particular molecule/drug being tested. The team coordinates on a regular or day-to-day basis with a sample set of patients provided. The collected data is collated and statistics provided in a ready-to-use format.
